ABSTRACT
Social media are increasingly present in the daily life of human
beings. As a consequence, the volume of content generated by users
grows considerably. These contents are published on digital platforms,
such as blogs, communities and online social networks. The
analysis of these data requires different approaches and methods to
obtain a satisfactory result. Seeking to know the current scenario of
social media analysis, this work performs a systematic mapping to
identify the most used databases, algorithms, and tools in research
in this area. The results presented provides the identification of the
main research topics and how they are related to each other and
can serve as a basis to guide new researchers, both in the choice
of data sources and in the definition of tools and algorithms in the
solution of the identified problems.